| can't find it |

| browse books |

Textbooks

books

| book details |

Sales and Service Digital Transformation: The Arrival of CRM3.0 Era

By (author) Jun Yang

This book is currently unavailable. Enquire to check if we can source a used copy

| enquire |

| book description |

This book provides a systematic and comprehensive introduction to CRM3.0 in the digital era, which includes innovation in sales and service theoretical systems, in digital tools and products, in value evaluation systems, and in support systems, combined with cases of enterprises. It elaborates on sales in the digital era from different perspectives such as theoretical systems, business models, value output, and digital tools, as well as how to serve digital innovation and transformation. This book involves lots of charts, combined with cases of industry innovation and transformation of typical enterprises, to provide reference and inspiration for managers and practitioners in business especially who are in demand of digital transformation for enterprises, as well as the readers in business schools.

| product details |

Normally shipped | Enquiries only
Publisher | Springer Nature Switzerland AG
Published date | 25 Jun 2025
Language | English
Format | Hardback
Pages | 256
Dimensions | 235 x 155 x 0mm (L x W x H)
Weight | 0g
ISBN | 978-9-8196-5960-9
Readership Age |
BISAC | business & economics / information management

| other options |

| your trolley |

To view the items in your trolley please sign in.

| sign in |

| specials |

Survive the AI Apocalypse: A guide for solutionists

Bronwen Williams
Paperback / softback
232 pages
was: R 341.95
now: R 307.95
Available from overseas. Usually dispatched in 3 to 6 weeks

Let's stare the future down and, instead of fearing AI, become solutionists.

| more |

| add to trolley |

The Coming Wave: AI, Power and Our Future

Mustafa Suleyman
Paperback / softback
352 pages
was: R 296.95
now: R 266.95
Available from overseas. Usually dispatched in 3 to 6 weeks

| more |

| add to trolley |

Living in a hut in 21st Century South Africa

Monde Ndandani
Paperback / softback
142 pages
was: R 220.95
now: R 198.95
Usually delivered in 6-12 days

| more |

| add to trolley |

The Memory Collectors: A Novel

Dete Meserve
Paperback / softback
320 pages

Enquiries only

| more |

| enquire |

Copyright 2025 | terms and conditions