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books
| book details |
Hospitalidad Irracional: El Poder de Dar Más de Lo Que Se Espera de Ti / Unreasonable Hospitality
By (author) Will Guidara
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| on special |
normal price: R 476.95
Price: R 452.95
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| book description |
El libro que cautivó a más de medio millón de lectores, que inspiró la serie The bear y que revolucionó la industria de la hospitalidad. Con solo veintiséis años, Will Guidara asumió el mando de Eleven Madison Park, un restaurante cuyo esplendor quedaba lejos en el tiempo, convirtiéndolo a los pocos años en el mejor del mundo. ¿Cómo lo logró? Con una filosofÃa revolucionaria: un cambio de paradigma que situaba al cliente en el centro de su negocio y que abogaba por dar siempre más de lo que se espera de uno. Guidara y su equipo convirtieron simples servicios en experiencias extraordinarias. El ejemplo más memorable es la vez en la que sirvieron unos perritos calientes a dos clientes de sus tres estrellas Michelin que se lamentaban de llevar dÃas en Nueva York sin haberlos probado aún. La publicación de este libro se ha convertido en un fenómeno de ventas en Estados Unidos y sirvió como referencia para la segunda temporada de la serie del momento, The Bear. Su historia, que trasciende el mundo de la cocina, ha servido de inspiración para aquellos que, como Guidara, buscan alcanzar la excelencia, sorprender y resolver los desafÃos profesionales que la vida les plantea. Ahora, enseña a otros cómo convertir cada gesto, cada acción ordinaria, en un momento inolvidable. ENGLISH DESCRIPTION The book that's redefining hospitality and inspiring readers in every industry. Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, mai-tais and beach chairs to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention. Today, he teaches others how to transform ordinary transactions into extraordinary experiences.
| product details |
Normally shipped |
Publisher | Editorial Planeta Mexicana S.A. de C.V.
Published date | 15 May 2025
Language | Spanish
Format | Paperback / softback
Pages | 304
Dimensions | 0 x 0 x 0mm (L x W x H)
Weight | 0g
ISBN | 978-6-0739-2410-8
Readership Age |
BISAC | business & economics / customer service
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André Alexis
Paperback / softback
176 pages
was: R 280.95
now: R 252.95
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A pack of dogs are granted the power of human thought - but what will it do to them? A surprising and insightful look at the beauty and perils of consciousness.
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Carl Morrow
Paperback / softback
176 pages
was: R 320.95
now: R 288.95
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In this uniquely Southern African book, Carl Morrow and Keith Kirsten guide readers step by step into the magical realms of bonsai as a hobby, horticultural practice and art form.
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Our moment has seen the resurgence of an anarchist sensibility, from the uprisings in Seattle in 1999 to the Occupy movement of 2011.
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