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| book details |
Entwicklung IT-basierter Dienstleistungen: Co-Design von Software und Services mit ServCASE
Edited by
Klaus-Peter Fähnrich
, Edited by
Christian van Husen
| on special |
normal price: R 4,266.95
Price: R 3,840.95
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| book description |
Egal ob es um multimediale Lernangebote per Internet, moderne Logistikdienstleistungen oder komplexe Versicherungsangebote geht: Die passende Software wird für Dienstleister zunehmend zum Erfolgsfaktor. Dies gilt sowohl für Unterstützungssysteme im Back-Office-Bereich als auch für die Interaktion mit dem Kunden im Front-Office-Bereich. Wachsender Zeit- und Kostendruck sowie hohe Qualitätsanforderungen unterstreichen zusätzlich die Notwendigkeit einer integrierten Entwicklung von Software und Services. Dennoch fehlten bisher in der Dienstleistungswirtschaft exemplarische Vorgehensweisen, Methoden und Werkzeuge. Diese Problematik aufgreifend präsentieren die Autoren das im Forschungsprojekt ServCASE entstandene Referenzmodell für das Co-Design von Software und Services. Insbesondere umfasst das Referenzmodell Vorgehensweisen, Methoden und die Beschreibung einer werkzeugunterstützten Entwicklungsplattform. So vermittelt das Buch neben den theoretischen Grundlagen die praktische Anwendung der Methode.
| product details |
Normally shipped |
Available from overseas. Usually dispatched in 14 days
Publisher |
Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Published date |
22 Nov 2007
Language |
German
Format |
Hardback
Pages |
338
Dimensions |
235 x 155 x 0mm (L x W x H)
Weight |
0g
ISBN |
978-3-7908-1943-4
Readership Age |
BISAC |
computers / business software
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The Coming Wave: AI, Power and Our Future
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Paperback / softback
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was: R 295.95
now: R 265.95
Stock is usually dispatched in 6-12 days from date of order
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Paperback / softback
320 pages
Enquiries only
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Paperback / softback
528 pages
was: R 425.95
now: R 382.95
Usually dispatched in 6-12 days
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Paperback / softback
232 pages
was: R 340.95
now: R 306.95
Forthcoming
Let's stare the future down and, instead of fearing AI, become solutionists.
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