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| book details |
Implementierung von IT Service-Management: Erfolgsfaktoren aus nationalen und internationalen Fallstudien
By (author)
Andreas Breiter
, By (author)
Arne Fischer
| on special |
normal price: R 1,528.95
Price: R 1,451.95
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| book description |
Auf Basis von fünf Fallstudien werden Erfolgsfaktoren für die Einführung von IT-Prozessen in öffentlichen Einrichtungen im Sinne eines IT Service-Managements identifiziert. Der Schwerpunkt liegt auf den organisatorischen Maßnahmen zur Prozess-, Kunden- und Dienstleistungsorientierung. Bisher wurde die öffentliche Verwaltung in Deutschland als spezielle Branche mit besonderen Ausgangsbedingungen und Strukturen im Bezug auf das IT Service-Management nur am Rande behandelt, obwohl das Rahmenwerk der „IT Infrastructure Library (ITIL)“ für die prozessorientierte Erbringung von IT-Dienstleistungen ursprünglich aus dem öffentlichen Sektor stammt. Das Buch gibt nicht nur einen Einblick in die bisherigen Fortschritte bei der Implementierung von IT-Prozessen, sondern liefert konkrete Erfolgsfaktoren, die auch auf andere Organisationen übertragbar sind.
| product details |
Normally shipped |
Available from overseas. Delivery time is 14 - 21 days
Publisher |
Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Published date |
22 Jun 2011
Language |
German
Format |
Hardback
Pages |
173
Dimensions |
235 x 155 x 0mm (L x W x H)
Weight |
0g
ISBN |
978-3-6421-8476-5
Readership Age |
BISAC |
business & economics / general
| other options |
Normally shipped |
Available from overseas. Usually dispatched in 14 days
Readership Age |
Normal Price |
R 1,887.95
Price |
R 1,792.95
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Free Your Mind: The new world of manipulation and how to resist it
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Paperback / softback
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was: R 300.95
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Available from overseas. Dispatched in aprox 4-8 weeks as local supplier is out of stock
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Hardback
40 pages
was: R 363.95
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Usually dispatched in 3 to 4 weeks as supplier is out of stock
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Paperback / softback
352 pages
was: R 280.95
now: R 252.95
Available from overseas. Dispatched in aprox 4-8 weeks as local supplier is out of stock
With film rights snapped up by an Oscar winning Hollywood production company, rights sold in a world record 43 territories, and rave blurbs from David Baldacci, Lee Child and A.
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