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books
| book details |
After–sales Service of Engineering Industrial Assets: A Reference Framework for Warranty Management
By (author) Vicente González-Prida DÃaz, By (author) Adolfo Crespo Márquez
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| on special |
normal price: R 6 536.95
Price: R 6 209.95
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| book description |
This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. “After–sales Service of Engineering Industrial Assets†comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management.
| product details |
Normally shipped |
Publisher | Springer International Publishing AG
Published date | 28 Jan 2014
Language |
Format | Hardback
Pages | 318
Dimensions | 235 x 155 x 0mm (L x W x H)
Weight | 0g
ISBN | 978-3-3190-3709-7
Readership Age |
BISAC | science / physics
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