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books
| book details |
Customer Success Management: Helping Business Customers Achieve Their Goals
By (author)
Michael Kleinaltenkamp
, By (author)
Katharina Prohl-Schwenke
, By (author)
Laura Elgeti
| on special |
normal price: R 2,326.95
Price: R 2,210.95
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| book description |
End of 2022, nearly 200,000 people indicated holding a position as a customer success manager on LinkedIn. Customer success management (CSM) is thus the fastest growing business function. It was first implemented in selected service businesses, but currently CSM applications are spreading globally across industries. This book provides a clear understanding of CSM for practitioners based on comprehensibly prepared knowledge from practical and scientific resources. The book can be used as a practical guide to learn about CSM process and the roles, necessary capabilities, and expectations toward customer success managers. Furthermore, it also shows how CSM differs from and, at the same time, relates to existing customer-related management concepts such as value-based selling, key account management and customer relationship management. The presented insights are not only relevant for customer success managers, but also for those aiming at such a position in the future. The bookis also useful for supplier and customer representatives who are connected with customer success management activities in their daily business.
| product details |
Normally shipped |
Usually dispatched in 3 to 6 weeks as supplier is out of stock
Publisher |
Springer International Publishing AG
Published date |
13 Mar 2024
Language |
Format |
Paperback / softback
Pages |
102
Dimensions |
235 x 155 x 0mm (L x W x H)
Weight |
0g
ISBN |
978-3-0312-6180-0
Readership Age |
BISAC |
business & economics / customer service
| other options |
Normally shipped |
Usually dispatched in 3 to 4 weeks as supplier is out of stock
Readership Age |
Normal Price |
R 3,355.95
Price |
R 3,187.95
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The Silent Patient: The record-breaking, multimillion copy Sunday Times bestselling thriller and TikTok sensation
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Paperback / softback
352 pages
was: R 280.95
now: R 252.95
Available from overseas. Dispatched in aprox 4-8 weeks as local supplier is out of stock
With film rights snapped up by an Oscar winning Hollywood production company, rights sold in a world record 43 territories, and rave blurbs from David Baldacci, Lee Child and A.
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Free Your Mind: The new world of manipulation and how to resist it
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Paperback / softback
384 pages
was: R 300.95
now: R 270.95
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The Instant Sunday Times Bestseller Learn how to recognise and resist the daily attempts to control and manipulate your mind.
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The Thing at 52
Mr. Ross Montgomery
Hardback
40 pages
was: R 363.95
now: R 345.95
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The Thing at 52 is a beautiful picture book about friendship, loneliness and learning how to say goodbye.
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