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Customer Care: A Training Manual for Library Staff

By (author) Pat Gannon-Leary, By (author) Michael McCarthy

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Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.

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The Correspondent

Virginia Evans
Hardback
288 pages
was: R 495.95
now: R 445.95
Forthcoming

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Broken Country: AMAZON'S BOOK OF THE YEAR - THE MILLION-COPY BESTSELLER

Clare Leslie Hall
Paperback / softback
320 pages
was: R 395.95
now: R 355.95
Available from overseas. Dispatched in aprox 4-8 weeks as local supplier is out of stock

An epic love story with the pulse of a thriller that asks: what would you risk for a second chance at first love?

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Exiles: Times book of the month 'Stanley Kubrick meets MR James'

Mason Coile
Paperback / softback
224 pages
was: R 542.95
now: R 488.95
Forthcoming

A terrifying locked-room mystery set in a remote outpost on Mars.

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Theory & Practice

Michelle de Kretser
Hardback
192 pages
was: R 415.95
now: R 373.95
Available from overseas. Dispatched in aprox 4-8 weeks as local supplier is out of stock

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