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Service Integration and Management (SIAMâ„¢) Professional Body of Knowledge (BoK)

By (author) Claire Agutter

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normal price: R 2 050.95

Price: R 1 845.95

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| book description |

The official guide for the EXIN SIAMâ„¢ Professional certification SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties: Know their role, responsibilities and context in the ecosystem Are empowered to deliver Are held accountable for the outcomes they are required to deliver Service Integration and Management (SIAMâ„¢) Professional Body of Knowledge (BoK), Second editionÂ has been updated to reflect changes to the market and is the official guide for the EXIN SIAMâ„¢ Professional certification. This book will help candidates pass their Professional certification and expands upon the topics introduced in Service Integration and Management (SIAMâ„¢) Foundation Body of Knowledge (BoK), Second edition. The book will appeal to: Anyone wishing to build on their foundation-level knowledge of SIAM and achieve the SIAMâ„¢ Professional certification Customer organizations and their staff looking for guidance when managing a multi-service provider environment Service integrators and their staff wishing to work in a SIAM ecosystem effectively Internal and external service providers and their staff wishing to understand their role in a SIAM ecosystem Consultants in service management and other frameworks who wish to expand their knowledge Prepare for your SIAMâ„¢ Professional exam and understand how SIAM can benefit your organization!