|
|
books
| book details |
Unreasonable Hospitality: The Field Guide
By (author) Will Guidara
|
|
| on special |
normal price: R 550.95
Price: R 522.95
|
| book description |
Put the ideas of the New York Times bestseller Unreasonable Hospitality into action with this beautifully illustrated, interactive companion guide from Will Guidara, former co-owner of the legendary restaurant Eleven Madison Park. With his book Unreasonable Hospitality, Will Guidara issued a compelling invitation: ""No matter what business you're in, you can make the choice to be in the hospitality industry."" His lessons about service and leadership celebrated the one principle that never goes out of season: the human desire to be taken care of. If Unreasonable Hospitality is the why, then The Field Guide is the how. This practical, step-by-step journal offers a clear roadmap for applying Guidara’s lessons in real life, helping you turn generous thinking into consistent action. Inside, you’ll learn how to: Build and lead your team with consistency, integrity--and yes, hospitality Develop a culture of hospitality with five essential components--excellence, communication, collaboration, feedback, and repair--and the systems that will keep those values front and centre Create bespoke gestures with the power to transform ordinary transactions into extraordinary experiences--as well as how to create a ready-made toolkit of simple, repeatable actions that still feel personal Featuring deeply personal stories, his own as well as those of readers he's encountered, the book is packed with practical exercises that are as relevant to the CEO of a Fortune 500 as they are to the ambitious intern at the front desk. Each can be done on your own, with your team, or company-wide at the annual retreat. Beautifully designed and illustrated in full colour, this delightful, participatory guide—meant to be marked up and discussed—will have you feeling like a kid about to crack open a new colouring book. You'll walk away inspired, with a power pack of specific, immediately actionable ideas to help you elevate the magic in what you do—for yourself, the people you work with, and the people you serve.
| product details |
Normally shipped |
Publisher | Ebury Publishing
Published date | 30 Apr 2026
Language |
Format | Paperback / softback
Pages | 304
Dimensions | 238 x 159 x 29mm (L x W x H)
Weight | 762g
ISBN | 978-1-5291-4738-4
Readership Age |
BISAC | business & economics / industries / service industries
| other options |
Normally shipped |
Readership Age |
Normal Price | R 620.95
Price | R 589.95
| on special |
|
|
To view the items in your trolley please sign in.
| sign in |
|
|
|
| specials |
|
|
Ray Nayler
Paperback / softback
464 pages
was: R 315.95
now: R 277.95
|
David Mitchell meets Arrival in a breathlessly entertaining and awards-shortlised literary thriller exploring men's fraught relationship with nature.
|
Charles, the latest in robo-butler technology, has accidentally murdered his master.
|
|
Amal El-Mohtar
Paperback / softback
208 pages
was: R 385.95
now: R 338.95
|
WINNER OF THE HUGO AND NEBULA AWARDS: Two time-travelling agents from warring futures, working their way through the past, begin to exchange letters - and fall in love in this thrilling and romantic book from award-winning authors Amal-El Mohtar and Max Gladstone.
|
|
|
|
