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Listen Up!: How to Tune In to Customers and Turn Down the Noise

By (author) Karen Mangia

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normal price: R 667.95

Price: R 634.95

| book description |

There’s one voice that matters more than any other: the voice of the customer.  Learn how to fully understand the number one source of your organization’s prosperity, profits, and productivity.  These actionable insights will help you to better connect with your customers and gain an undeniable lead over your competition.  Listen Up!: How to Tune In to Customers and Turn Down the Noise teaches readers how to create a customer experience that’s built on listening and designed for engagement. Author and Salesforce executive Karen Mangia has created a practical and comprehensive examination of how best-of-breed companies listen and respond to customer demands—creating a foundation of customer success, loyalty, and brand evolution.   Listen Up! features discussions about: How to go beyond the survey: best practices associated with customer understanding, customer experience, and customer service How to move from deep listening to data-based insights into customer behavior The statistics and stories behind companies, organizations, and even city governments that have created a customer-centric culture How powerful new questions can offer a fresh perspective into any customer, anywhere: empowering your customer-facing teams, including sales teams, in the current market Winning greater mindshare, and market share, with a fresh look at the future of customer service, customer success, and customer satisfaction Perfect for anyone in a leadership or management role in a customer-facing organization, including sales teams, business development leaders and marketing professionals, Listen Up! belongs on the bookshelves of executives, customer service and success employees, and leaders who want to better engage with the one voice that matters most: the voice of the customer.

| product details |



Normally shipped | Usually dispatched in 3 to 6 weeks as supplier is out of stock
Publisher | John Wiley & Sons Inc
Published date | 26 Nov 2020
Language |
Format | Hardback
Pages | 192
Dimensions | 231 x 158 x 23mm (L x W x H)
Weight | 340g
ISBN | 978-1-1197-2385-1
Readership Age |
BISAC | business & economics / customer service

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Normally shipped | Usually dispatched in 3 to 4 weeks as supplier is out of stock
Readership Age |
Normal Price | R 697.95
 Price | R 662.95 | on special |



Normally shipped | Available from overseas. Usually dispatched in 14 days
Readership Age |
Normal Price | R 836.95
 Price | R 794.95 | on special |

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Paperback / softback
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