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PC Service and Repair: Fault Finding in Personal Computers

By (author) Wolfgang Matthes

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Competition among the many PC suppliers for a share of the market has resulted in steadily falling prices. An unfortunate side-effect is, however, a decline in the level of service offered to the user. 'Knowledgeable' sales staff always ready to 'help out' turn out to be rather less than knowledgeable, and when repairs are necessary the 'technical service department' proves to be a separate, specialist organisation that is only too pleased to sign the PC owner up for an overpriced service contract. Therefore, the PC user needs to be able to fend for him/herself: to be able to recognise, localise and, above all, to remedy the problem in the computer. PC Service and Repair provides the information which the PC user needs to be able to deal with faults in his/her computer system whenever they occur. With the aid of this book, he/she can tackle fault-finding at various levels, ranging from replacement of complete cards or assemblies to the identification of a single faulty component. The fault-finding approach in the book is highly structured and designed in such a way that even non-technical PC users can successfully identify and remedy problems. The book comes complete with a diskette containing a number of programmes that will help the reader with fault-finding and general maintenance of the computer. These programmes consist of an automated fault-diagnosis guide and a variety of test and utility programmes.