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When Customers Think We Don't Care

By (author) Richard Buchanan

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normal price: R 775.95

Price: R 736.95

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Who is the enemy? The enemy is us! Every organisation is filled with peopleâ€” owners, managers, workersâ€”who worry about the 'enemies' that could bring about the end of their employment.They anxiously focus on other employers, the government, regulators and countless others, yet despite popular belief, these are not the biggest threats faced by employers. When Customers Think We Don't Care rewrites everything you thought you knew about marketing and customer service. In its markedly different approach, this book shows you how the demise of every for-profit, not-for-profit and government department that has failed, or ever will fail, is caused not by outsiders, but by their own people who drive away the customers who would otherwise support them. Fortunately, these same people can prevent this from happening. When Customers Think We Don't Care provides a step-by-step approach to avoiding such self-destruction by every organisation's 'enemy within'. Learn how to keep customers, for your employees' welfareâ€” and yours!

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Fifteen Dogs

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Paperback / softback
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was: R 280.95
now: R 252.95
Available from overseas. Dispatched in aprox 4-8 weeks as local supplier is out of stock

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Bonsai Success in Southern Africa

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Paperback / softback
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was: R 320.95
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In this uniquely Southern African book, Carl Morrow and Keith Kirsten guide readers step by step into the magical realms of bonsai as a hobby, horticultural practice and art form.

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The Ballerina and the Bull: Anarchist Utopias in the Age of Finance

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Paperback / softback
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was: R 306.95
now: R 275.95
This title will take longer to obtain, and should be delivered in 6-8 weeks

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