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You Can't Win a Fight with Your Client: And 49 Other Rules for Providing Great Service

By (author) Tom Markert

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Organisations that depend on servicing clients for their business - from consulting firms to suppliers to IT departments - know that keeping those clients happy is the key to their success. But while mastering the art of satisfying clients has continued to elude many organizations, Market believes the secret lies in understanding and applying a few fundamentals. Presented clearly and in a straight-forward fashion, Markert's 51 rules for satisfying and retaining clients cover everything from knowing your product (rule number 1) to never saying no (rule number 24) to doing the unexpected (rule number 32). The no-nonsense, straightforward guide to keeping your clients satisfied and happy.

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The Singularity Is Near: When Humans Transcend Biology

Ray Kurzweil
Paperback / softback
672 pages
was: R 727.95
now: R 654.95
Available from overseas. Usually dispatched in 14 days

In his latest, thrilling foray into the future, a great inventor and futurist envisions an event--the ""singularity""--in which technological change becomes so rapid and so profound that human bodies and brains will merge with machines.

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Fifteen Dogs

AndrÃ© Alexis
Paperback / softback
176 pages
was: R 280.95
now: R 252.95
Available from overseas. Dispatched in aprox 4-8 weeks as local supplier is out of stock

A pack of dogs are granted the power of human thought - but what will it do to them? A surprising and insightful look at the beauty and perils of consciousness.

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Being Mortal: Illness, Medicine and What Matters in the End

Atul Gawande
Paperback / softback
304 pages
was: R 355.95
now: R 319.95
Available from overseas. Dispatched in aprox 4-8 weeks as local supplier is out of stock

From the international bestselling author of Better, Complications and The Checklist Manifesto and Reith Lecturer 2014, a revolutionary and emotionally searing account of death, dying and medicine.

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Think Again: The Power of Knowing What You Don't Know

Adam Grant
Paperback / softback
320 pages
was: R 275.95
now: R 247.95
Stock is usually dispatched in 6-12 days from date of order

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