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Customer Mania!: Itâ€™s Never Too Late to Build a Customer-Focused Company

By (author) Ken Blanchard

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normal price: R 170.95

Price: R 153.95

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The One Minute Manager meets Yum!, the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success. Customer Mania! tells the story of a company Chairman and how his quest for superlative customer service has become the driving force for empowering his staff and growing his business. By embracing David's philosophy and projecting the vision themselves, the whole workforce helps the company become a leading worldwide success. Written in the parable style of all his previous books, this is actually the first to be based on a true story. Ken Blanchard is a consultant to David C. Novak, the chairman of Yum! Brands (formerly Tricon Global Restaurants), which owns three of the world's best known fast food franchises: Pizza Hut, KFC and Taco Bell. Yum!'s combined force gives it an impressive portfolio of 33,000 restaurants in over 120 countries, making it the #1 restaurant chain worldwide by outlets, although McDonalds outperforms it by sales.

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Normally shipped | Usually dispatched in 3 to 4 weeks as supplier is out of stock
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Normal Price | R 321.95
Price | R 289.95 | on special |

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The Memory Collectors: A Novel

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Fifteen Dogs

AndrÃ© Alexis
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The Ballerina and the Bull: Anarchist Utopias in the Age of Finance

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Paperback / softback
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was: R 315.95
now: R 283.95
This title will take longer to obtain, and should be delivered in 6-8 weeks

Our moment has seen the resurgence of an anarchist sensibility, from the uprisings in Seattle in 1999 to the Occupy movement of 2011.

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