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| book details |
Raving Fans! (The One Minute Manager)
By (author) Kenneth Blanchard, By (author) Sheldon Bowles
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| on special |
normal price: R 300.95
Price: R 285.95
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| book description |
With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.
| product details |
Normally shipped |
Publisher | HarperCollins Publishers
Published date | 15 Jun 1998
Language |
Format | Paperback / softback
Pages | 160
Dimensions | 198 x 129 x 9mm (L x W x H)
Weight | 90g
ISBN | 978-0-0065-3069-5
Readership Age |
BISAC | business & economics / customer service
| other options |
Normally shipped |
Readership Age |
Normal Price | R 327.95
Price | R 310.95
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