| book details |

You Can't Win a Fight with Your Client: And 49 Other Rules for Providing Great Service

By (author) Tom Markert

| enquire |

| book description |

Organisations that depend on servicing clients for their business - from consulting firms to suppliers to IT departments - know that keeping those clients happy is the key to their success. But while mastering the art of satisfying clients has continued to elude many organizations, Market believes the secret lies in understanding and applying a few fundamentals. Presented clearly and in a straight-forward fashion, Markert's 51 rules for satisfying and retaining clients cover everything from knowing your product (rule number 1) to never saying no (rule number 24) to doing the unexpected (rule number 32). The no-nonsense, straightforward guide to keeping your clients satisfied and happy.

| product details |

| other options |

| back |

| your trolley |

To view the items in your trolley please sign in.

| sign in |

| specials |

The Order of Time

Carlo Rovelli
Paperback / softback
224 pages
was: R 295.95
now: R 265.95
Available from overseas. Usually dispatched in 3 to 6 weeks

Originally published in Italian: L'ordine del tempo (Milan: Adelphi Edizioni, 2017).

| more |

| add to trolley |

The Coming Wave: AI, Power and Our Future

Mustafa Suleyman
Paperback / softback
352 pages
was: R 295.95
now: R 265.95
Stock is usually dispatched in 6-12 days from date of order

| more |

| add to trolley |

Helgoland: The Strange and Beautiful Story of Quantum Physics

Carlo Rovelli
Paperback / softback
208 pages
was: R 295.95
now: R 265.95
Available from overseas. Usually dispatched in 3 to 6 weeks

| more |

| add to trolley |