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You Can't Win a Fight with Your Client: And 49 Other Rules for Providing Great Service

By (author) Tom Markert

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Organisations that depend on servicing clients for their business - from consulting firms to suppliers to IT departments - know that keeping those clients happy is the key to their success. But while mastering the art of satisfying clients has continued to elude many organizations, Market believes the secret lies in understanding and applying a few fundamentals. Presented clearly and in a straight-forward fashion, Markert's 51 rules for satisfying and retaining clients cover everything from knowing your product (rule number 1) to never saying no (rule number 24) to doing the unexpected (rule number 32). The no-nonsense, straightforward guide to keeping your clients satisfied and happy.

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The Ballerina and the Bull: Anarchist Utopias in the Age of Finance

Johanna Isaacson
Paperback / softback
288 pages
was: R 315.95
now: R 283.95
This title will take longer to obtain, and should be delivered in 6-8 weeks

Our moment has seen the resurgence of an anarchist sensibility, from the uprisings in Seattle in 1999 to the Occupy movement of 2011.

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The Memory Collectors: A Novel

Dete Meserve
Paperback / softback
320 pages
was: R 631.95
now: R 567.95
Forthcoming

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Fifteen Dogs

AndrÃ© Alexis
Paperback / softback
176 pages
was: R 315.95
now: R 283.95
Available from overseas. Dispatched in aprox 4-8 weeks as local supplier is out of stock

A pack of dogs are granted the power of human thought - but what will it do to them? A surprising and insightful look at the beauty and perils of consciousness.

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