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Textbooks
customer service
business & economics
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business & economics
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customer service
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Raving Fans! (The One Minute Manager)
By (author)
Kenneth Blanchard
, By (author)
Sheldon Bowles
| on special |
normal price: R 350.95
Price: R 315.95
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| book description |
With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.
| product details |
Normally shipped |
Available from overseas. Usually dispatched in 14 days
Publisher |
HarperCollins Publishers
Published date |
15 Jun 1998
Language |
Format |
Paperback / softback
Pages |
160
Dimensions |
198 x 129 x 9mm (L x W x H)
Weight |
90g
ISBN |
978-0-0065-3069-5
Readership Age |
BISAC |
business & economics / management
| other options |
Normally shipped |
Available from overseas. Dispatched in aprox 4-8 weeks as local supplier is out of stock
Readership Age |
Normal Price |
R 300.95
Price |
R 270.95
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Free Your Mind: The new world of manipulation and how to resist it
Laura Dodsworth
Paperback / softback
384 pages
was: R 300.95
now: R 270.95
Forthcoming
The Instant Sunday Times Bestseller Learn how to recognise and resist the daily attempts to control and manipulate your mind.
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The Silent Patient: The record-breaking, multimillion copy Sunday Times bestselling thriller and TikTok sensation
Alex Michaelides
Paperback / softback
352 pages
was: R 280.95
now: R 252.95
Usually dispatched in 6-12 days
With film rights snapped up by an Oscar winning Hollywood production company, rights sold in a world record 43 territories, and rave blurbs from David Baldacci, Lee Child and A.
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The Thing at 52
Mr. Ross Montgomery
Hardback
40 pages
was: R 455.95
now: R 410.95
Available from overseas. Usually dispatched in 14 days
The Thing at 52 is a beautiful picture book about friendship, loneliness and learning how to say goodbye.
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