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You Can't Win a Fight with Your Client: And 49 Other Rules for Providing Great Service

By (author) Tom Markert

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Organisations that depend on servicing clients for their business - from consulting firms to suppliers to IT departments - know that keeping those clients happy is the key to their success. But while mastering the art of satisfying clients has continued to elude many organizations, Market believes the secret lies in understanding and applying a few fundamentals. Presented clearly and in a straight-forward fashion, Markert's 51 rules for satisfying and retaining clients cover everything from knowing your product (rule number 1) to never saying no (rule number 24) to doing the unexpected (rule number 32). The no-nonsense, straightforward guide to keeping your clients satisfied and happy.

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The Silent Patient: The record-breaking, multimillion copy Sunday Times bestselling thriller and TikTok sensation

Alex Michaelides
Paperback / softback
352 pages
was: R 280.95
now: R 252.95
Usually dispatched in 6-12 days

With film rights snapped up by an Oscar winning Hollywood production company, rights sold in a world record 43 territories, and rave blurbs from David Baldacci, Lee Child and A.

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Free Your Mind: The new world of manipulation and how to resist it

Laura Dodsworth
Paperback / softback
384 pages
was: R 300.95
now: R 270.95
Forthcoming

The Instant Sunday Times Bestseller Learn how to recognise and resist the daily attempts to control and manipulate your mind.

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The Thing at 52

Mr. Ross Montgomery
Hardback
40 pages
was: R 455.95
now: R 410.95
Available from overseas. Usually dispatched in 14 days

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