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Operations Management: Providing Value in Goods and Services

By (author) James B. Dilworth

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Operations Management 3/e is a student-friendly text that consistently covers the most important key concepts and recent trends in production and operations management. This new edition covers such universal and vital issues as facility, layout, quality control, supply chain management, and scheduling control - providing an excellent tool in preparing students for the move from classroom concepts to workplace implementation. This edition features greater emphasis on how operations function is guided by, and supports, company strategy, facilitating an understanding of workplace dynamics. Features: * Chapter Three provides a general management perspective on quality, which is presented within the framework of the criteria for the Malcolm Baldrige National Quality Award. * The value of employees is an underlying theme in every chapter. * Strong emphasis on how operations function is guided by company strategy and how operations function supports company strategy allows students to better understand workplace dynamics. * A full chapter (Chapter 13) is devoted to quality control. New to this edition: * New Chapter 10 on Supply Chain Management. * Services brought in early and integrated throughout all of the chapters. * End-of-chapter problems are all new or significantly revised. * Briefer, and more concise explanations make the text more student-friendly. * Updated current trends and research throughout the text.

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